Refund & Cancellation Policy
Effective Date: 20/10/2026
Last Updated: 15/10/2026
This Refund & Cancellation Policy applies to purchases made through www.vidyavanta.com.
Vidyavanta provides digitally generated educational question-and-answer PDF files based on the class, subject and chapter selected by the user.
1. Nature of the Service
The products/services provided by Vidyavanta are primarily digital educational resources.
Once a question-set request has been successfully paid for and processing/generation has commenced, cancellation may not be possible because the content is being prepared specifically for the selected class, subject and chapter.
2. Before Processing
If a user contacts Vidyavanta immediately after payment and before processing of the request has commenced, we may consider cancellation on a case-by-case basis.
Approval of cancellation will depend on the status of the order.
3. Incorrect Selection by User
Users should carefully check:
- Board;
- Class;
- Subject;
- Chapter; and
- Number of chapters
before making payment.
If a user selects the wrong chapter, subject, class or board and the requested PDF has already been generated, a refund may not ordinarily be available.
However, users may contact support and Vidyavanta may consider the matter on a case-by-case basis.
4. Duplicate Payment
If the same transaction is successfully charged more than once due to a technical/payment issue, the duplicate amount may be refunded after verification.
5. Payment Deducted but Order Not Created
If money has been deducted from the customer's account but the payment/order has not been successfully recorded on our website, the user should contact us with:
- Name;
- Registered email/mobile number;
- Transaction/reference ID;
- Date of payment;
- Amount paid.
We will verify the transaction and take appropriate action.
6. PDF Not Delivered
Vidyavanta aims to make the purchased PDF available as soon as reasonably possible and normally within 24 hours after successful payment confirmation.
If the PDF is not available within the stated period, the user should contact customer support.
We will investigate the matter and provide an appropriate resolution, which may include completion of the service, replacement of the file or refund where applicable.
7. Defective or Incorrect PDF
If the PDF provided is materially different from the purchased selection or contains a technical/file-generation problem, the user should notify Vidyavanta.
After verification, Vidyavanta may:
- Correct the file;
- Generate a replacement file; or
- Provide another appropriate resolution.
8. Downloaded Files
Once a user has successfully downloaded a correctly supplied digital product, a refund will generally not be provided merely because the user subsequently changes their mind or no longer requires the material, subject to applicable law.
9. Refund Processing
Where a refund is approved, it will generally be processed through the applicable payment/refund mechanism.
The time taken for the amount to appear in the user's bank account/card/UPI account may depend on the payment gateway and the user's bank/payment service provider.
10. Fraudulent Transactions
Vidyavanta reserves the right to investigate transactions suspected of fraud, misuse or unauthorised activity.
11. How to Request a Refund
Refund requests should be sent to:
Email: [support@vidyavanta.com]
Please include the transaction/reference number and registered mobile/email address.
12. Contact
Vidyavanta
Email: vidyavanta26@gmail.com
WhatsApp: 8585091111
Address: 29/11/D, N.P. Road, Kolkata-700041